Return & Exchanges

Return & Exchanges Policy

1. Return/Exchange Period
You have 30 days from the date of delivery to return or exchange most items. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Condition of Items
To be eligible for a return or exchange, items must be in original, unused condition with all tags and packaging intact. Items that are damaged, worn, or altered will not be accepted for a return or exchange.

3. How to Return or Exchange

• Step 1: Contact our customer service team at [contact email] with your order number and the reason for your return or exchange.
• Step 2: Once your return or exchange is approved, we will provide you with a return shipping label (for domestic returns) and instructions on how to send the item back.
• Step 3: Ship the item back to us in its original condition. Please ensure the item is securely packaged to avoid any damage during shipping.

4. Non-Returnable Items
The following items are not eligible for return or exchange:

• Gift cards
• Sale or clearance items (unless otherwise specified)
• Personalized or custom-made products

5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method. Please allow up to 5-7 business days for the refund to reflect in your account.

6. Exchange Process
If you would like to exchange an item for a different size or color, please contact our customer service team with your exchange request. We'll send you the necessary instructions for the exchange process.

7. Shipping Costs
Shipping fees for returns or exchanges are the responsibility of the customer, unless the item is defective or we made an error with your order. We recommend using a trackable shipping service to ensure your return arrives safely.